Angry Customer Email Reply
Craft calm, empathetic, and professional responses that de-escalate and resolve issues.
Customer & Issue Details
Provide the situation and optional order/policy info for a tailored reply.
Tips for Better Results
- Summarize the issue neutrally: what happened, impact on customer, what they requested.
- Include relevant identifiers (order ID, ticket #) and policy constraints to guide the solution.
- Specify tone (e.g., calm, professional) and whether you want a partial or full refund/credit offered.
- Ask for a short, scannable structure with clear next steps and timelines.
- Provide any internal notes that must not be shown to the customer—mark them clearly as internal.
- When appropriate, ask to include empathy statements and accountability language without admitting fault prematurely.
- Request localization (date, currency, contact hours) if your region matters.